【商业标准】 特许人经营体系成熟度与服务能力评定规范

中华人民共和国国内贸易行业标准

SB/T 10819—2012

特许人经营体系成熟度与服务能力评定规范

Standard for franchise system operation competence and evaluation

中华人民共和国商务部 发 布

目 次

Ⅲ前言 ······································

11 范围 ·······································

12 规范性引用文件 ··························

13 术语和定义 ·······························

24 评定内容 ··································

65 评定方法 ··································

7附录A（规范性附录） 特许人经营体系成熟度与服务能力评定细则 ······················································

12参考文献 ······································

前 言

本标准按照 GB/T 1.1—2009 给出的规则起草。

本标准由中华人民共和国商务部提出并归口。

本标准起草单位：中国连锁经营协会、上海凡坤投资咨询有限公司、如家酒店集团、北京阿博泰克北大青鸟信息技术有限公司。

本标准主要起草人：裴亮、苏霜、杨晓兰、王小咪、王贵斌、戴以诚、李满。