JB/T 10398-2004 After-sales technical service specification for off-grid wind power generation system

This standard specifies the principles, contents and requirements of after-sales technical services of off-grid wind power generation system suppliers. This standard applies to after-sales technical services of off-grid wind power generation system suppliers with a wind rotor swept area of ​​less than 40 square meters. JB/T 10398-2004 After-sales technical service specification for off-grid wind power generation system JB/T10398-2004 Standard download decompression password: www.bzxz.net

1Cs27180
Machinery Industry Standard of the People's Republic of China
JB/T103982004
Off-grid wind power generation system
After-sale technical service regulations for off-grid wind turbine generator system
2004-02-10 Issued
2004-06-01 Implementation
The National Development and Reform Commission of the People's Republic of China Issued Foreword
2 Normative references
, terms and definitions
4. Basic principles of after-sales technical service
5 Basic technical content of after-sales technical service
5 Requirements for after-sales technical service personnel
Methods of after-sales technical service.bZxz.net
JD/T398-20D4
JHr10398—2004
This standard is formulated for the first time.
This standard is based on GB/T1.1—2000<Guidelines for after-sales technical service work.
This standard is proposed by China Machinery Industry Federation and is under the jurisdiction of National Wind Machinery Standardization Technical Committee: This standard was drafted by Shangdu Machinery Co., Ltd. This standard was drafted by Shi Rongxiao, Zhang Dongguang, Shi Yanhai T
Part 1: Standard structure and abbreviation rules 3. Abbreviation and 1. Scope
Off-grid wind power generation system after-sales technical service specification IB/T103582G04
Standard regulations, after-sales technical service norms, internal requirements and requirements for off-grid wind power generation system suppliers This standard applies to the after-sales technical services of off-grid wind power generation system suppliers with a rotor swept weight of less than 10m. 2 Normative references
The following documents and clauses become the system of this standard through the date of acceptance. For all references with dates, all amendments (excluding missing contents) and revisions are not applicable to this standard. However, the latest versions of these documents shall apply to all parties who have reached an agreement on this standard. For all references without dates, the latest versions shall apply to this standard. 3 Terms and definitions
The terms and definitions established in IH17878 are applicable to this standard. 1 Basic principles of after-sales technical service
4! The supplier shall formulate after-sales technical service standards or documents for off-grid wind power generation systems as the service basis for after-sales technical service activities: the technical service standards or documents shall not be lower than the requirements of the corresponding national standards or industry standards. 4.2 The supplier shall have an organization responsible for after-sales technical service and specify its charges. 4.3 The supplier shall have the resources, conditions and conditions to adapt to after-sales technical services: 4.4 The supplier shall establish after-sales technical service files as needed. 5 Basic content of after-sales technical services
5.1 The supplier shall provide the technical documents and technical information required for the normal use of the off-grid wind power generation system 5.2 The supplier shall provide technical training so that users can understand the performance and structure of the off-grid wind power generation system, and the methods of routine maintenance and troubleshooting, and can use it normally. 53 The supplier promises a warranty period of at least one year for the off-grid wind power generation system it sells. 5.3.1 During the warranty period, if there is any quality problem, the supplier will directly repair or replace it. 5.3.2 During the warranty period, if the product fails due to improper testing or improper storage (such as collision with silicon or failure to regularly check and maintain the sensor and ground chain according to the instruction manual, soft soil, and failure to complete the foundation according to the requirements), the supplier shall provide paid limited service according to the requirements of the unit.
6 Requirements for after-sales technical service personnel
6.1 After-sales technical service personnel shall establish a good professional ethics standard. 6.2 After-sales technical service personnel shall have solid business knowledge and high practical experience. 6.3 After-sales technical service personnel shall establish after-sales service files. 7 After-sales technical service methods
7.1 The supplier shall conduct regular interviews with representative users to understand the use of the system. Help users solve problems that may arise JB/T103982004
2 Merchants conduct inspection services on the products they sell, understand the operation and use of the system at least once a year, bring new oil to users.2
problems, and solicit users' opinions on the weight of the products.
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